Resources for clinicians
We know that good quality healthcare can improve outcomes and the experience of clients with long-term health needs. Clients tell us that person-centred communication, building on their strengths and resources and planning for the future are important aspects of good healthcare and as clinicians, many of us think we do that well. We’ve talked to clients, family and clinicians about ways these processes could be better and have developed, tested and refined some resources that provide prompts about what matters to clients.
“Who is this person and what do they need from me today?”The question that can help orient us to person-centred care, “Who is this person and what do they need from me today?”
ADAPT principlesAs part of our research, we identified the ADAPT principles – five key principles that improve the healthcare experience for clients. Most clinicians who took part in our research found that the prompt card with the central orienting question and the ADAPT principles resonated with their views of person-centred practice and many clinicians found it helpful to remind themselves of these principles before starting a session.
The ADAPT principles work well with the Living Well Toolkit for clients, however the ADAPT principles can also be used in isolation.
The prompt card can be downloaded below. A more in-depth layered resource is also available that gives clinical examples and extracts from our original data.
We have also developed some videos that demonstrate contrasting healthcare encounters of a similar clinical interaction. In scenario A, you might recognise common clinical statements and approaches. In scenario B the clinician is attempting to use the ADAPT principles to guide her conversation. Most clinicians recognise elements of their own practice in both videos.
Please contact us with any comments, suggestions or even to share your experience of using these resources. We would love to hear from you! firstname.lastname@example.org